IT Technician Job Description

SUMMARY

The job of IT Technician was established for the purpose(s) of performing on-site technical work to troubleshoot, install, and repair servers and technology equipment throughout the district.

MINIMUM QUALIFICATIONS

• Associate degree or certification in a field related to computer networking or equivalent combination of education and experience in troubleshooting computer software and hardware problems and supporting users in a network environment.
• Proficient in Linux, Mac, and Windows operating systems.
• Excellent interpersonal and communication skills both orally and in writing.
• Demonstrated knowledge of information system hardware and software troubleshooting skills and problem resolution.
• Professional work attitude and appearance.

DESIRABLE QUALIFICATIONS

• Certification(s) in a field related to computer networking such as CompTIA A+, Cisco Certified Network Associate (CCNA), or CompTIA Security+.
• Experience in supporting hardware and software in an educational environment.
• Experience with Chromebook repair.
• Experience with Google Workspace for Education.
• Experience with Jamf.
• Experience with Microsoft Azure.
• Experience with FreePBX.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

• Environment: Standard office and school setting; moderate travel between district sites; exposure to potentially stressful environments; regularly perform inside and/or outside with potential for exposure to adverse environmental conditions.
• Physical: Sufficient physical ability to perform moderate lifting up to 50 pounds; regularly required to walk, sit, or stand for prolonged periods of time; may require climbing, stooping, kneeling, or crouching.
• Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of various networking systems and how different technology systems interact.
• Knowledge of firewalls, switches, routers, access points.
• Ability to work with diverse groups and maintain effective working relationships with others.
• Ability to communicate technical assistance to all users.
• Ability to be detail oriented, meet deadlines, and work on multiple tasks at one time.
• Possess organizational, troubleshooting, and problem-solving skills.
• Ability to understand and brainstorm creative solutions to complex problems.
• Possess strong time management skills and work productively with minimal supervision.
• Ability and willingness to learn new systems and technology.
• Ability to handle confidential matters in an ethical manner.

TERMS OF EMPLOYMENT

• The position reports directly to the IT Director.
• 12-month work schedule with normal school holidays allowed.
• Some weekend and evening hours may be required.
• Performance evaluated annually.

KEY RESPONSIBILITIES

• Technical Support
• Provide timely and professional support to resolve technical issues for staff and students.
• Troubleshoot and repair hardware, including desktops, laptops, printers, projectors, and interactive whiteboards.
• Assist with the setup, configuration, and maintenance of student and staff devices (e.g., iPads, Windows/Mac computers).
• Support and maintain VOIP and Camera systems.
• Network and System Maintenance
• Support and maintain district networks, including wired and wireless infrastructure.
• Monitor network performance and troubleshoot connectivity issues.
• Assist in the installation and maintenance of network devices such as switches, access points, and routers.
• Assist in the installation and maintenance of CAT6 network cabling.

• Repair Damaged Devices
• Diagnose hardware issues in damaged devices, including but not limited to
  display, keyboard, battery, motherboard, and connectivity problems. This includes but is not limited to Chromebooks, Desktops, iPads, and Laptops.
• Perform repairs and replacements of defective or damaged hardware components.
• Perform quality control checks to ensure the functionality of each device is at a satisfactory level.
• Maintain and follow safe working procedures and requirements when working with electronic equipment and components.
• Ensure all repairs are performed with precision and in a timely manner.
• Maintain and track spare parts inventory.
• Maintain accurate records of all repairs, installations, and maintenance
  activities, including diagnostics, procedures performed, and parts used.

• Software and Applications
• Install, configure, and update software on district devices.
• Provide training and support for district-approved educational tools, apps, and systems.
• Ensure compliance with software licensing requirements.
• Inventory and Documentation
• Maintain accurate records of hardware, software, and licenses in inventory systems.
• Document technical processes, procedures, and common troubleshooting steps.
• Assist in the management of district-wide asset tracking for technology equipment.
• Cybersecurity and Compliance
• Support the implementation of cybersecurity measures, including antivirus, firewalls, and data protection practices.
• Assist in maintaining compliance with district policies and federal/state regulations (e.g.,CIPA, FERPA, HIPAA).
• Collaboration and Communication
• Work closely with educators and administrators to understand and meet technology needs.
• Coordinate with external vendors and/or service providers for technical support and repairs.
• Communicate technical information effectively to non-technical staff.